Privacy Policy

1. Introduction

PJA Structured Support Services Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.pjastructuredsupportservices.com, contact us or use our services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Who We Are

PJA Structured Support Services Limited

• Registered Office: 209 Balmoral Drive, Hayes, Middlesex, UB4 0AA
• Email: patricia@pjastructuredsupportservices.com
• Website: www.pjastructuredsupportservices.com

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

3. The Information We Collect

Depending upon how you interact with us, we may collect the following personal information:

• Full name
• Business name
• Email address
• Telephone number
• Business address
• Information contained within enquiries or correspondence
• Information provided during the course of our engagement
• Website usage information
• IP address (processed by Google Analytics in accordance with its privacy features)
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website

We only collect information that is necessary for legitimate business purposes.

4. How We Collect Your Information

We collect personal information when you:

• Complete a contact form
• Contact us by email or telephone
• Request information about our services
• Engage us to provide business support services
• Subscribe to updates (where applicable)
• Browse our website using cookies

5. How We Use Your Information

We use your information to:

• Respond to enquiries
• Communicate with prospective and existing clients
• Provide our business support services
• Prepare quotations and proposals
• Manage client relationships
• Deliver agreed work
• Issue invoices
• Maintain business records
• Improve our website
• Analyse website performance
• Comply with legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected unless we reasonably consider another compatible purpose applies.

6. Our Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Taking steps before entering into a contract
• Compliance with legal obligations
• Legitimate interests in operating and improving our business
• Consent, where required

7. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics collects information including:

• pages viewed
• time spent on the website
• browser type
• operating system
• approximate geographic location
• referring websites

This information is aggregated and does not identify individual visitors.

Google Analytics uses cookies to collect this information.

Non-essential analytics cookies will only be placed on your device where you have provided your consent through our cookie consent banner.

You may withdraw your consent at any time by updating your cookie preferences.

8. Cookies

Cookies are small text files placed on your device when you visit our website.

We use cookies to:

• ensure the website functions correctly
• remember your preferences
• analyse website traffic
• improve user experience

Some cookies are essential for the operation of the website.

Other cookies, including analytics cookies, are only used with your consent.

Further information is available in our Cookie Policy.

9. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary, including:

• website hosting providers
• cloud storage providers
• email service providers
• IT support providers
• accountants
• insurers
• professional advisers

Where appropriate, we ensure appropriate contractual safeguards are in place.

We may also disclose information where required by law or to protect our legal rights.

10. International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.

11. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

While no system can guarantee complete security, we continually review our security practices to protect the information we hold.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and business record requirements.

Retention periods will vary depending upon the nature of the information and applicable legal obligations.

13. Your Rights

Under UK data protection legislation you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request erasure of your personal information in certain circumstances
• Request restriction of processing
• Object to processing based upon legitimate interests
• Request transfer of your information where applicable
• Withdraw consent where processing is based upon consent

Requests should be made using the contact details provided above.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the content or privacy practices of external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

15. Complaints

If you have any concerns regarding how we process your personal information, we encourage you to contact us first so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO.

16. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on this website together with the effective date.

17. Contact Us

PJA Structured Support Services Limited

• Registered Office: 209 Balmoral Drive, Hayes, Middlesex, UB4 0AA
• Email: patricia@pjastructuredsupportservices.com
• Website: www.pjastructuredsupportservices.com